What is the Doggy Scoop Poo-Free Guarantee?

If Doggy Scoop misses a pile in the agreed service area, the customer can contact Doggy Scoop and the team will return to clean it up free.

How do I report a missed pile?

Call or text 757-799-1600 with the service address, a quick note, and a photo if possible.

Does the guarantee cost extra?

No. If Doggy Scoop missed a pile in the agreed service area, the return cleanup is free.

Poo-Free Guarantee

If we miss a pile, we come back free.

We believe trust is earned one cleanup at a time. If something gets missed in your agreed service area, let us know and we will make it right.

Call/Text 757-799-1600 GET FREE INSTANT QUOTE

Missed pile returnNo extra chargeTrust-first service

Doggy Scoop cleanup tools during residential pet waste removal service

How it works

A simple promise for a cleaner yard.

Doggy Scoop crews work carefully, but real yards have leaves, tall grass, furniture, toys, and changing access conditions. When we miss something, our response matters.

Send us what you found

Text a quick note or photo to 757-799-1600 so our team can understand what was missed and where to look.

We schedule the return

If the missed pile was in the agreed service area, we will coordinate a return cleanup as quickly as the route allows.

The return is free

You should not pay twice for a job that should have been done right the first time. The missed-pile return visit is on us.

Earning your trust

Dependability is more than showing up.

We want customers to feel comfortable telling us when something is not right. The Poo-Free Guarantee gives you a clear path to get it fixed without awkward back-and-forth.

Report a Miss Read FAQ

We believe trust is earned through follow-through, not slogans.

We would rather hear about a miss than leave you frustrated.

Gate notes, access details, and property changes help us make each visit better.

Our goal is simple: a yard that feels clean, usable, and cared for after every service.

Good to know

The guarantee applies to the agreed service area.

If an area was locked, blocked, unsafe, inaccessible, or outside the agreed cleanup area, we will still help you figure out the next best step. Clear gate, dog, yard, and access notes help us keep service consistent.